Arab Hosting Network - Advanced Website Hosting

Arab Hosting Network - Advanced Website Hosting

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Arab Hosting Network provides a guarantees of service satisfaction to all our clients. On a minimum, we guarantee the uptime of our network, the price freeze, and the 30 days money back. Details for the guarantees we provide are listed below.




   Service Guarantees

1. 99.9% Uptime Guarantee

(1.) Coverage
This 99.9% uptime guarantee applies to any Arab Hosting Network client in good financial standing with Arab Hosting Network at the time of a service outage.

(2.) Service Level
Arab Hosting Network endeavors to have the content of your web site available for http access by any party in the world 99.9% of the time.

(3.) Credits
In the event that your web site is not available for more than 99.9%, Arab Hosting Network will credit the following month's service fee as follows. For any shared hosting client, such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.

Monthly Uptime Credit
95% to 99.8% 25%
90% to 94.9% 50%
89.9% or below 100%

For managed dedicated server customers if the uptime is between 98.9% and 99.9% for any particular month the credit shall be retroactive and equivalent to the difference between the guaranteed level of availability of the customer's services during the month and the calculated actual level of availability of the customer's services, multiplied by the actual charges incurred by the customer for the services during that month period. In addition, for managed dedicated server, customers may be entitled to additional credits as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed fifty percent (50%) of the monthly service charge for the affected month.

Minutes of continuous downtime Credit
60 25%
5+ 60 minute intervals 50%

In order for you to receive a credit on your account, you must request such credit within ten (10) days after you experienced the down time. You must request credit by sending an electronic mail message to  For security, the body of this message must contain your account number, the dates and times of the unavailability of your website, and such other customer identification requested by Arab Hosting Network. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

(4.) Restrictions
Credits shall not be provided to you in the event that you have any outage resulting from (1.) scheduled maintenance as posted from time to time at Arab Hosting Network, (2.) your behavior or the performance or failure of your equipment, facilities or applications, or (3.) circumstances beyond Arab Hosting Network's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site, or (4.) a client breaking any item in Arab Hosting Network's "terms of conditions and acceptable use policy" causing a machine to fail as a result.

2. Price Freeze Guarantee

Arab Hosting Network guarantees for as long as you are a continuous client, in good financial standing, and you keep renewing your contract for web hosting service, we guarantee that you will be locked into paying today's web hosting prices forever. If your web hosting package gets upgraded with new features, more web space or bandwidth we will add these additional new services to your account for free while keeping your low price in tact. This guarantee applies to all Arab Hosting Network shared web hosting accounts, reseller plans, dedicated servers and E-Business solutions.

3. 30 Day Money Back Guarantee

At Arab Hosting Network customer satisfaction is our main priority! Each of Arab Hosting Network's services carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of usage you will be given a full refund of the monthly fees excluding setup fees, add ons, overages, or Network Solutions domain registration. Setup fee will be retroactively charged if waived or discounted in the original charge. Setup fees are only refundable if the account order is canceled prior to activation. You must go to cancel account page and fill out all applicable forms within the first 30 days following activation. No refund is available after the 30th day. All cancellations must be received through our web site as per the deadlines indicated. Phone requests will not constitute acceptance of any cancellation.

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